Return & Replacement Policy

Returns:

Products may only be reported for issues within 24 hours from the time of delivery. Customers must inspect the package immediately upon receipt. To qualify for any return, replacement, or investigation, customers must provide a continuous unboxing video with no cuts starting from the sealed outer package clearly showing the shipping label and the entire unboxing process. Claims submitted after 24 hours of delivery will not be eligible for return or replacement. Products reported after this window will only be handled under the manufacturer’s warranty policy where applicable.

Exception to 100% Refund:

Products that are opened, unsealed, used, or not in resellable condition are not eligible for refunds. Due to the nature of EDC and electronic products, items that come in sealed or blister packaging cannot be accepted for return once opened as they cannot be resold as new. Returns requested without a valid uncut unboxing video showing the condition of the package and product at the time of delivery may be declined.

Battery & Charger:

Batteries and chargers once purchased cannot be returned or refunded due to safety, handling, and transport regulations. If a battery or charger arrives damaged or defective, it must be reported within 24 hours of delivery along with a clear unboxing video for the claim to be evaluated.

Limit on Full Refunds:

Approved refunds will only be processed once the returned item is received and inspected at our warehouse in Bangalore. If a refund is approved, it will be processed within 7–10 business days of receiving the returned product. Refunds will be issued using the same payment method used during the purchase. The seller reserves the right to refuse refunds in cases where the product shows signs of misuse, tampering, intentional damage, or policy abuse.

Refund Process:

Once a refund request is approved, customers may be asked to return the product for inspection. After successful inspection and confirmation of the issue, refunds will be processed within 7–10 business days through the original payment method used during purchase.

Replacement Process:

If a product is damaged during shipping, defective on arrival, or an incorrect item was delivered, customers must report the issue within 24 hours of delivery via email or WhatsApp. A continuous unboxing video without cuts and clear photos must be provided for verification. Once the issue is verified, a replacement will be arranged at no extra cost. In certain cases, the product may need to be returned for inspection before a replacement is issued. Requests submitted after 24 hours from delivery will not be eligible for replacement and will instead fall under the manufacturer’s warranty policy as applicable.